A laptop displaying a digital document titled 'Standard Operating Procedure' with a dark blue and white color scheme.

Interactive Operations Manual

PROJECT COMPONENTS

Year

2025

Client

IT Availability (GovCon/IT Services)

Deliverable

Interactive Document System (SOP / Ops Manual)

Creative Team

Designer: Julia Witchard

My Role

As the designer, I was responsible for information design + document system design, including layout, interactive navigation, and visual standardization across the manual.

DETAILS

The Overview

I transformed existing operational content and “tribal knowledge” into a clean, consistent, interactive documentation system with clear hierarchy, scannable pages, and navigation that makes it easy to find what you need fast.

The Results

A polished, interactive documentation system built for real-world use: a structured layout system, consistent section formatting, and a clickable navigation experience (TOC, tabs/bookmarks, and internal links). The final document turns dense procedures into something approachable, searchable, and easy to maintain as processes evolve.

Cover page of a company operating manual titled 'Standard Operating Procedure 2025', with contact information, email, phone number, website, and placeholder for company slogan. Inside pages show the table of contents and sections of the manual.
Open an employee handbook or training manual with sections on corporate contact points, organizational chart, interview process, and recruiting & onboarding.
Two pages of a digital onboarding or training manual. The left page discusses the interview process, including preparing for interviews with a screenshot of a resume dashboard. The right page features a flowchart with colored sticky notes about pre-employment screening and onboarding checklists. The pages are surrounded by highlighted features promoting the document's digital usability, such as hyperlinking, printable format, auto-flow tables, interactive checkboxes, embedded links, and clickable tabs.
A smartphone displaying a digital document titled 'Standard Operating Procedures' with a table of contents and various editing tools at the bottom of the screen.
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